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How SSP Emirates managed to label SKUs in over13 outlets in less than 6 monthswith NutriCal

The Intro

SSP Emirates, known as 'food travel experts' and a part of the global SSP Group renowned for its expertise in food travel, operates across multiple international locations.

When the mandate for nutritional labeling and calorie publishing was on the horizon by the Dubai Municipality, SSP Emirates faced the challenge of labeling SKUs for over 13 outlets within a tight timeline of six months. Seeking a cost-effective, user-friendly solution that could streamline the labeling process, SSP Emirates turned to NutriCal, a leading software provider specializing in food analysis and labeling.

THE CHALLENGE

The impending nutritional labeling mandate posed a significant challenge for SSP Emirates, as they needed to label SKUs across 13 outlets spanning Abu Dhabi and Dubai International Airports.

The directive came from the General Manager to ensure compliance with Dubai Municipality's calorie publishing requirements. The SSP Emirates team, comprising the General Manager, HSE Officer, Procurement, and IT personnel, needed to find an efficient solution that would not only meet regulatory standards but also streamline the labeling process across multiple outlets.

SOLUTION

After a thorough evaluation of available options, NutriCal emerged as the optimal solution for SSP Emirates, offering a range of advantages that directly addressed their challenges:

Cost-Effectiveness: NutriCal's pricing model aligned perfectly with SSP Emirates' requirements, ensuring a cost-effective solution that provided substantial value for their investment.

User-Friendliness: NutriCal's intuitive interface and user-friendly features resonated well with the SSP Emirates team. This aspect was crucial, as it facilitated seamless adoption and minimized the learning curve for the staff.

Ease of Communication: Effective communication between SSP Emirates and NutriCal was pivotal for the success of the project. NutriCal's responsive and collaborative approach ensured that any queries or concerns were promptly addressed, fostering a productive partnership.

Comprehensive Support in Onboarding and Training: Recognizing the significance of a smooth onboarding process, NutriCal extended comprehensive support to SSP Emirates. This included thorough training sessions tailored to the team's needs, enabling them to harness the software's capabilities effectively.

The combination of these factors made NutriCal the preferred choice for SSP Emirates, as it not only addressed their immediate labeling needs but also promised a partnership built on mutual understanding and support.

Result

Within just six months of implementation, SSP Emirates successfully completed the first phase of the project. NutriCal's software enabled the display of vital information, including ingredients, allergens, meal suitability, calories, and macronutrient details, on labels for 'grab and go' items. The manual and time-consuming process of allergen publishing and keycard management was automated, providing further efficiency gains.

The positive impact was felt not only by the SSP Emirates team but also by consumers. The clear and transparent information displayed empowered customers to make informed choices without ambiguity. Recognizing the success of this collaboration, SSP Emirates plans to extend the initiative to include 'shelf-talkers' and ala carte menus using QR codes in the next project phase.

NutriCal's partnership extended to other units within the SSP Group, including those in Bahrain and other international locations. NutriCal's commitment to providing a seamless solution for nutritional labeling continues to empower F&B groups worldwide to meet regulatory mandates while enhancing the customer experience.

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SwissCanonica is extremely satisfied with the NutriCal software, which has helped them streamline their operations, improve their menu engineering, and provide valuable nutritional information to their customers. The feedback from the community has been overwhelmingly positive, with parents and staff members appreciating the transparency and commitment to quality demonstrated by SwissCanonica.
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SAMANTHA

Product manager

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